Our Added Value
At Axians we take a proactive approach to your needs.
This is why we have developed a suite of high Value-Added Services (VAS) for customers whose business is strongly impacted by the degree of efficiency of IT infrastructures.
The purpose of these services is to relieve the customer from the burden of those processes not related to the company’s core business, entrusting the management to our specialists.
For the provision of Value-Added Services, we have developed a formula that combines the technologies and specialized skills made available by our team. In this way, the customer does not have to invest in technologies with a high degree of obsolescence that require specific know-how.
Our specialists gain a deep understanding of each customer’s operating environments through Business-Aware Monitoring. Through a proactive monitoring software platform, we view and manage the components and services – often business-critical –, on which the customer wants to have a specific support.
In this way, our specialists become in effect part of the customer’s operations.
Moreover, thanks to the focus of this type of activity, the skills gained through one customer are automatically extended to all others who activate this type of service.
Value Added Services can be considered in their entirety – that is, in full support of customers’ IT infrastructures – or as a complementary element to support, entrusting their management to our specialists.
VAS service delivery models allow us to offer an approach:
- Full-Service Co-sourcing, i.e., collaboration on the existing infrastructure.
- Technology Enrichment, one that is evolutionary and aims to introduce new technologies in as-a-service mode.
The governance model of the service is oriented towards maximum sharing and transparency towards the customer. Thanks to the continuous action of planning, control and monitoring exercised on the entire service and related agreed SLAs, we guarantee the highest quality on the overall work.
If the customer needs it, we identify a dedicated Service Manager, responsible for service levels and the only interlocutor for escalation, management and planning.
The contact between the customer and the operational structure that provides the VAS services takes place through a single technical access point called Operation Center (OC). This structure is active with manned coverage and operates in a bidirectional way:
- in case of proactive reporting, the OC will contact the customer.
- in case of reactive reporting, the customer will contact the OC.
All communications are authorized only to and from subjects previously identified in the activation phase of the service, in order to maintain a high standard of security even in the exchange of information.