Proactive Monitoring
Anticipate problems. Protect your operations.
The Proactive Monitoring service was created to intercept critical issues before they turn into real incidents. It’s our predictive approach to IT infrastructure management: intelligent monitoring, automated analytics, and proactive interventions, to ensure service continuity and more efficient IT management.
Why choose proactive monitoring?
- Prevention instead of reaction
Detecting an anomaly before it becomes a critical issue saves time, resources, and operational impacts. - Reduction in the number and severity of incidents
An infrastructure monitored with predictive logic tends to generate fewer emergencies and interruptions, improving the service perceived by internal and external users. - Greater visibility and control of the IT infrastructure
Tailored dashboards (updated in real time) provide a clear overview of the health of the network and systems, supporting strategic and operational decisions. - Optimization of IT resources
Knowing usage trends allows for more effective planning of upgrades, migrations, and future investments.
How it works
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Service Activation
Configuring of assets to be monitored, define critical thresholds, map strategic services, and onboard.
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24/7 active monitoring
The system continuously collects and analyzes data relating to the performance, availability, and status of infrastructure components.
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Alerts and anomaly management
When the configured thresholds are exceeded, alerts are generated in real time to our Operation Center and/or the customer’s IT team. (alerts can be of various types, such as emails, internal alerts, ticket opening or telephone engagement of the on-call person)
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Technical intervention (on-demand or automatic)
Depending on the nature of the problem and the agreements in place, an automatic action is initiated or an intervention process is triggered through Incident Management.
Who is it for?
The service is designed for all companies that operate with strategic and distributed IT infrastructures, where every minute of downtime can cause disruptions, losses or reputational damage.
Industries such as:
- Retail e GDO
- Healthcare and Public Administration
- Transport and logistics
- Manufacturing
- Financial and insurance services
“Proactive monitoring has allowed us to dramatically reduce the number of critical incidents. The team was able to work with greater peace of mind, knowing that any anomalies would be detected and dealt with before they turned into real problems.”
IT Manager – Multi-site company operating in the Healthcare sector
Do you want a tailor-made service?
Contact us for a demo or to set up a tailored monitoring plan.