Service Management
A single point of contact for the strategic management of your IT services
Axians Service Management ensures consistency, continuity and value over time. A dedicated Service Manager supports the customer as a point of reference for the entire duration of the contract, with the aim of monitoring performance, managing SLAs, preventing risks and guiding the evolution of the service.
What we do
- We coordinate all the activities envisaged by the maintenance contract
- We monitor the progress of services and the quality provided
- We manage SLAs and KPIs, ensuring compliance with agreed standards
- We produce clear and timely periodic reports
- We organize structured meetings to discuss with the customer
- We manage escalations directly, including to third-party suppliers
- We propose concrete evolutions and improvements
How we work
Our approach is iterative, collaborative, and value-oriented. We analyze the data, listen to the needs and intervene with targeted actions. The goal is simple: IT services that are more efficient, measurable, and aligned with the business.
Why it makes a difference
- You have a dedicated Service Manager, always reachable during service hours
- Receive strategic IT reporting, with actionable data to help you make decisions
- We manage critical issues and changes in a rapid and structured way
- We build a transparent and continuous relationship with the customer
- We help you grow your IT services along with your business
When you really need it
- You have SLAs to comply with and complex environments to coordinate
- You want a single point of contact for all management activities
- You are looking for a consultative approach, not just an operational one
- You need robust, measurable, and continuous IT service management
“Having a dedicated Service Manager has made all the difference – we always know who to turn to, we have visibility into the data, and we can make more informed decisions. It’s not just operational management, it’s a real strategic support.”
IT Manager, a company in the manufacturing sector
Do you want a tailor-made service?
Contact us for personalized advice or to find out how to activate the service best suited to your needs.